FAQ

Do you work nationwide?

Yes. Poppy's provides remote administrative, billing, and insurance support to behavioral health practices throughout the United States.

Who do you work with?

I support a variety of behavioral health professionals, including:

✓ Therapists (LMFT, LCSW, LPCC)

✓ Psychologists

✓ Psychiatrists

✓ Psychiatric Mental Health Nurse Practitioners (PMHNPs)

✓ Individual providers

✓ Group practices

What services do you provide?

Services may include:

✓ Appointment scheduling

✓ Calendar management

✓ Patient communication

✓ Insurance verification

✓ Billing support

✓ Intake coordination

✓ Referral management

✓ Credentialing assistance

✓ Administrative support

Support is customized based on the needs of your practice.

Can you work inside our EHR or practice management system?

Yes. I have experience working with several healthcare and behavioral health platforms, including:

✓ SimplePractice

✓ Jane App

✓ IntakeQ

✓ Availity

✓ Athenahealth

✓ Epic

✓ Cerner

I'm also comfortable learning new systems used by your practice.

Do you use HIPAA-compliant systems?

Yes. Protecting patient privacy and confidentiality is a priority. I work within HIPAA-conscious workflows and use secure systems appropriate for handling administrative tasks.

Can you sign a Business Associate Agreement (BAA) or confidentiality agreement?

Yes. I'm happy to review and sign a Business Associate Agreement (BAA) or confidentiality agreement when required by your practice.

Do you work with solo therapists?

Absolutely. Whether you're just opening your practice or you've been established for years, support plans can be tailored to your workflow and administrative needs.

Do you work with group practices?

Yes. I support both individual providers and multi-provider behavioral health practices, with flexible plans that can grow alongside your team.

Do you offer short-term support?

Yes. While many clients choose ongoing monthly support, short-term or project-based administrative assistance may also be available depending on your needs.

How do I get started?

It starts with a complimentary 30-minute consultation. We'll discuss your practice, your current workflow, and the type of support you're looking for. From there, I'll recommend the support plan that best fits your needs or create a customized plan if appropriate.